Operations software for ISPs, cable & telecom operators

Run your entire operator business from one platform.

Ops365 unifies complaint management, bill collection with online payments, field team GPS tracking, sales CRM, and payroll — in one real-time dashboard built for internet, cable, and telecom operators.

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Ops365 analytics dashboard showing complaint totals and status breakdown
5User roles, one system
Real-timeLive sync everywhere
3Languages supported
EncryptedPayment credentials at rest

Everything an operator needs. Nothing they don't.

Eight connected modules, built around how ISP and cable operators actually work.

Complaint detail screen showing status, assigned employee, and timeline
Complaint Management

From first call to final fix.

Every complaint moves through a clear lifecycle — Open, Assigned, In Progress, Resolved, Verified, Closed — with a full history of who did what and when. Field employees close the loop with a photo and GPS-verified proof of resolution, and customers accept or reject the fix themselves before it's marked done.

  • Guided status workflow with a built-in audit trail
  • Photo + GPS proof required to resolve a ticket
  • Customer accept/reject with reopen-on-reject
  • Assign a second "helper" employee on tougher jobs
Bill Collection screen showing monthly payment status and a payment record
Billing & Online Payments

Get paid faster — automatically.

Record monthly payments with auto-generated invoice numbers, or let customers pay themselves. With Razorpay connected, a customer can clear any pending month right from their own dashboard — no manual follow-up needed.

  • One bill per customer per month, enforced automatically
  • Multi-month payments for backlogs or advance payments
  • Customer self-service online payments via Razorpay
  • Auto invoice numbering, printable receipts
Leads pipeline showing a lead moving through New, Contacted, Qualified stages
Sales CRM

Turn prospects into customers.

Track every lead through a proper sales pipeline — New, Contacted, Qualified, Proposal, Won or Lost — and convert a won lead into a live customer account in one click, carrying over their plan and service details automatically.

  • Staged pipeline built for how sales teams actually sell
  • One-click conversion into a full customer account
  • Full activity timeline per lead
Payroll screen showing an employee's base salary, incentive, and net payment
Field Team & Payroll

Know where your team is — and pay them right.

See every field employee's live location and day's movement on a map, track attendance, and run payroll with base salary, incentives, and advance deductions — all reconciled automatically. A performance report shows who's resolving fastest.

  • Live GPS tracking and historical day-tracks
  • Attendance marking with a monthly summary
  • Payroll with advances and automatic deductions
  • Resolution-time performance report, per employee
Operator profile screen showing business details and usage counts
Multi-Operator, White-Label

One platform, every franchise.

Running more than one brand or franchise? Each Operator gets its own logo, business profile, staff, and customers — completely isolated from every other operator on the same platform, with a superuser view across all of them when you need it.

  • Fully isolated data per operator, enforced server-side
  • Each operator's own branding on invoices and the customer portal
  • One superuser view across every operator, when needed
Audit Log screen showing filterable, timestamped records of every action
Real-Time, Secure by Design

Nothing falls through the cracks.

Assignments, resolutions, and updates push live over the whole team instantly. Behind the scenes, every mutating action is captured in an audit log, payment credentials are encrypted at rest, and access is scoped by role — an admin only ever sees their own operator's data.

  • Live notifications the moment something changes
  • Full audit log of every create, update, and delete
  • Role-based access across five distinct roles
  • Encrypted payment gateway credentials, never stored in plain text

One platform, built around three logins.

Employees, customers, and your management team each get exactly the screens they need — nothing more.

Employee Login

Everything a field team needs, on their phone.

  • My Assignments — complaints assigned to them, updated live
  • Log a complaint on a customer's behalf
  • Resolve a job with photo + GPS proof
  • Capture customer location & document photos
  • Record bill payments out in the field
  • Work sales leads assigned to them
  • Mark their own daily attendance
  • Voice-to-text input, in English, Hindi & Telugu

Customer Login

A self-service portal your customers will actually use.

  • Submit a new complaint and track it to resolution
  • Accept or reject a proposed fix
  • View complete bill payment history
  • Pay any pending month online, instantly
  • Refer a friend and track the reward
  • Full experience in English, Hindi & Telugu
You manage this

Operator / Admin

Full control over your entire operation.

  • Manage employees, customers & their locations
  • Assign, verify, and close every complaint
  • Run analytics across complaints, bills, customers & leads
  • Track your field team live on a map
  • Run payroll — attendance, salaries, advances
  • Maintain your plans, categories & service provider catalogs
  • Review a full audit log of every action taken

Simple pricing. No surprises.

Pick a plan that fits your operation today — every plan grows with you.

Starter

₹1,999/month

Best for a single, growing operator

  • 1 Operator account
  • Up to 500 customers
  • Complaint management
  • Manual bill collection
  • Core analytics dashboard
  • Email support
Get Started

Most Popular

Growth

₹4,999/month

For teams ready to run everything in one place

  • Everything in Starter
  • Up to 5,000 customers
  • Sales CRM & lead pipeline
  • Field team GPS tracking
  • Payroll & attendance
  • Online payments via Razorpay
  • Priority support
Get Started

Enterprise

Custom

For multi-operator groups & franchises

  • Everything in Growth
  • Unlimited customers & operators
  • White-label branding
  • Full audit log & advanced security
  • Dedicated onboarding
  • SLA-backed support
Talk to Us

Prices shown are indicative starting prices in INR, excluding taxes. Contact us for a plan tailored to your operation.

Frequently asked questions

Can I manage multiple franchises or branches from one account?

Yes. Ops365 supports unlimited independent Operator business units under one platform, each with its own branding, staff, customers, and data — completely isolated from every other operator.

Can my customers pay their bills online?

Yes. Once you enable Razorpay for your operator account, customers can pay any pending month's bill directly from their own dashboard — no manual collection needed.

Does Ops365 work on mobile devices?

Yes. Ops365 is fully responsive and used daily by field employees on their phones for GPS check-ins, photo proof of resolution, and attendance marking.

What languages does Ops365 support?

Ops365 currently supports English, Hindi, and Telugu across customer- and employee-facing screens.

Is my operator's data secure?

Yes. Every account is role-scoped so operators only ever see their own data, every action is recorded in an audit log, and sensitive credentials like payment gateway keys are encrypted at rest.

Ready to simplify your operations?

Tell us about your operation and we'll set up a walkthrough tailored to how you work.

Email hello@ops365.in